Return & Refund Policy

1. Overview

Thank you for shopping at R&I. We want you to be completely satisfied with your purchase. If you are not entirely happy, we are here to help.

2. Returns Window

You have 30 days from the date of delivery to initiate a return or exchange. After 30 days, we unfortunately cannot offer you a refund or exchange.

3. Eligibility & Condition

To be eligible for a return, your item must meet the following criteria:

• The item is in its original, unused, and undamaged condition.

• You provide a valid receipt or proof of purchase.

Note: Certain items are non-returnable, including [e.g. final sale items, gift cards].

4. Return Shipping Costs

• We provide free return shipping. Please contact us to receive a return label at 1-800-753-2646 or caitlin@ricoins.com

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. How to Initiate a Return

To start the return process, follow these steps:

1. Contact our customer service team at caitlin@ricoins.com or 1-800-753-2646 to request a Return Merchandise Authorization (RMA).

2. Pack your item securely in its original packaging.

3. Mail the item to:

R&I

PO Box 230009

Encinitas, CA 92023

6. Refunds & Processing Time

Once we receive and inspect your item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original method of payment within [e.g., 5-10 business days].

7. Contact Us

If you have any questions or require assistance with your return, please reach out to us at caitlin@ricoins.com or 1-800-753-2646.